Terms of service
OVERVIEW
Welcome to Oat & Marl. Throughout the site, the terms “we”, “us” and “our” refer to Oat & Marl. We operate this website and online store, including all related services, content and features, to provide you with a curated shopping experience.
By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional policies referenced herein (such as our Privacy Policy, Refund Policy and Shipping Policy).
If you do not agree to these Terms, you must not use our website or services.
1. ELIGIBILITY
By using this site, you confirm that you are at least 18 years old or have permission from a parent or guardian.
2. PRODUCTS
We take great care to present our products as accurately as possible. However, colours and textures may vary slightly depending on your device or screen settings.
All product descriptions and availability are subject to change at any time without notice.
3. ORDERS
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order.
Orders are only confirmed once you receive a confirmation email from us.
We may cancel or limit quantities at our discretion, including in cases of:
- stock errors
- suspected fraud
- pricing inaccuracies
4. PRICING & PAYMENT
All prices are shown in GBP (£) and include VAT where applicable.
Shipping costs, duties, and taxes (for international orders) are not included unless stated.
You agree to provide accurate billing and payment information and confirm you are authorised to use the payment method provided.
5. SHIPPING
We aim to dispatch all orders promptly, however delivery times are estimates and not guaranteed.
Once your order has been handed to the courier, we are not responsible for delays caused by:
- postal services
- customs
- external factors outside our control
6. RETURNS & REFUNDS
Returns are handled in accordance with our Refund Policy.
Please refer to our Refund Policy for full details on:
- return eligibility
- timeframes
- exchanges and refunds
7. INTELLECTUAL PROPERTY
All content on this site — including imagery, branding, design, text and graphics — is the property of Oat & Marl and may not be copied, reproduced or used without permission.
8. THIRD-PARTY SERVICES
Our website may include links or tools from third parties. We are not responsible for the content, policies or practices of these third-party services.
9. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Oat & Marl shall not be liable for any indirect, incidental or consequential damages arising from the use of our products or services.
10. ACCURACY OF INFORMATION
We reserve the right to correct any errors, inaccuracies or omissions at any time without prior notice, including after an order has been placed.
11. PROHIBITED USE
You agree not to use our site for:
- unlawful purposes
- fraudulent activity
- distributing harmful or malicious content
- infringing intellectual property
12. TERMINATION
We reserve the right to terminate or restrict access to our services at any time if these Terms are violated.
13. GOVERNING LAW
These Terms are governed by and interpreted in accordance with the laws of England and Wales.
14. CHANGES TO TERMS
We may update these Terms from time to time. Continued use of our website constitutes acceptance of any changes.
15. CONTACT
For any questions regarding these Terms, please contact:
Oat & Marl
📧 lorna@oatandmarl.com
SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@oatandmarl.com